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Troll Co. Clothing logo

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Orders / Payment

My credit card isn't working

We do take a variety of cards however, some may not work with our payment platform. Always check that your billing address and zip/postal code are the correct ones associated with your credit card when completing your payment. If you are making your

Afterpay

We offer Afterpay, which lets you split your purchase into four interest-free payments made over time. It’s a great way to get what you need now and pay later. Check out the Afterpay FAQ page for more information.

Multiple transactions

When you place an order, the total amount is first authorized through your payment method to reserve the necessary funds. This authorization temporarily holds the funds but isn’t an actual charge. Once your order is completed, the final charge is pro

Can I edit my order?

If you’ve already placed an order but need to make changes, it may still be possible to edit it — as long as you haven’t yet received a shipping confirmation. Steps to Request an Edit:. Email our Customer Service team at:[email protected].

Did you get an email with your tracking info?

Yes? Tracking information may not be updated immediately. We recommend allowing 24-48 hours for the tracking to reflect accurate updates. In the meantime, you can use our "Track My Order" page to monitor the progress of your shipment. No? It hasn’t s

How long will it take before I receive my order?

It may take anywhere from 7-10 business days for delivery. For all other countries, it may take up to 14-24 business days. While we make every effort to ship all orders within that time frame, processing delays outside of our control may occur, and u