RETURNS AND EXCHANGES
What Is Your Return And Exchange Policy?
What Is Your Return Policy?. To be eligible for a return or exchange, items must meet the following requirements:. Please note:. To initiate a return or exchange, please visit our Returns Center and follow the instructions provided.
How Do I Start A Return Or Exchange?
To start a return or exchange, please visit our Returns Center and follow the instructions provided. When submitting your request:. Once your request has been approved and your item has been received by our returns center, please allow 3–5 business d
How Long Does It Take For The Return To Process?
Once your return has been marked as delivered to our returns center, please allow 3–5 business days for it to be received, inspected, and processed. You will receive an email once your return has been processed. Please note that processing times may
Can I Return A Final Sale Item?
Items marked as Final Sale are not eligible for return, exchange, refund, or store credit. Final Sale items will be clearly marked on the product page prior to purchase. Please review all product details carefully before completing your order.
Can I Return An Item Purchased From A Retailer?
Items purchased through a retailer that carries Troll Co. products must be returned directly to the original place of purchase. We are unable to process returns or exchanges for items purchased from retailers.